Guarantee Terms and Conditions and Guarantee Guidelines for Consumers for Goods Supplied by FENIX1
In addition to a 24-month guarantee period defined by law, FENIX provides extended guarantee for selected products in the duration of 5 or 10 years. This document specifies the scope of guarantees for each item of goods as well as guarantee conditions, and sets procedure to handle guarantee claims submitted by consumers.
1. Terms and Definitions
Goods offered by FENIX are usually included in groups marked by the following umbrella trade names: > > >