We strive to tailor our services as closely as possible to our clients’ needs and to provide the highest possible quality. To this end, we already use your personal data, which we process in accordance with applicable legislation and to which we pay particular attention.
What personal data do we process?
Scope of personal data – GDPR – we only ever process the personal data that you provide to us. We process personal data which usually includes only your first name, surname, title and email address, as well as your company and job title. In the case of the sale and delivery of goods, your personal data may also include additional details, such as your address and telephone number.
For what purposes do we process personal data?
You provide us with your consent to the processing of personal data for the following reasons:
- The sale and delivery of goods and services
- The processing of technical documentation and projects, or the answering of enquiries by technical support staff
- Sending newsletters containing updates on electric heating, providing product information, current price lists and company news, as well as sending invitations to conferences, workshops, seminars and other events.
- Handling complaints and post-warranty repairs of goods we have supplied to you
How long and in what way do we process personal data?
We process personal data for a clearly defined purpose:
| Categories of data subjects |
Purpose of personal data processing |
Legal basis and personal data processed |
Duration of processing |
| Website visitors |
Statistics prior to data anonymisation; displaying adverts for our services or goods |
The legal basis is a legitimate interest in: a) improving our services and focusing on what really interests you; b) offering you similar services or goods that meet your needs, based on your visits to our website. Identification data (first name, surname), contact details (email), IP address. |
For this purpose, personal data may be processed for a period of 3 years |
| Sending a reply to an enquiry from a website visitor |
The legal basis is the performance of a contract or your consent. Identification data (first name, surname), contact details (email), IP address, enquiry submitted via the form. |
For this purpose, personal data may be processed until the enquiry submitted via the contact form has been dealt with, but for no longer than 30 days or for the duration of your consent to processing |
| Newsletter subscribers |
Sending commercial communications by email |
The legal basis is the consent you gave us when you registered for the newsletter. Identification details (first name and surname), contact details (email). |
For this purpose, personal data may be processed until you withdraw your consent. |
To whom do we disclose personal data?
Personal data may only be disclosed to the company’s employees, in their capacity as data controllers, where this is necessary for the performance of their duties, and to any data processors with whom the company has concluded a data processing agreement. At present, this relates solely to the minimum scope and duration of service support required for internal systems. In accordance with Article 28(4) of the GDPR, all data processors are obliged to ensure at least the same level of personal data protection as our company. A current extract from the register of personal data processors will be provided at any time upon your request. Where personal data is provided on registration forms or attendance lists for specific events such as conferences, workshops, seminars, webinars, events, etc., the data may also be provided, to the extent specified, to co-organisers or representatives of manufacturers who are participating in the event as partners. Furthermore, when personal data is provided in requests for product information and trial versions, the data may be disclosed to the manufacturer to the extent specified.
What are your rights?
As a data subject, you have all the rights set out in data protection legislation, in particular those guaranteed by Regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation. These rights include, for example, the right of access to personal data being processed, the right to rectification, erasure or restriction of processing.
How can you contact us with enquiries or requests?
Requests or enquiries can only be accepted if the person is clearly identified. Please send your requests or enquiries to us via the following contact details: FENIX Group a.s., Slezská 2/535, 790 01 Jeseník, email: fenix@fenixgroup.cz
