GDPR – the General Data Protection Regulation

Fenix Group a.s. always tries to maximize the satisfaction of customers and partners in the area of electric heating. Fenix Group a.s. produces and offers a complete range of electric heating products for your house and office, for outdoor applications, as well as for industrial and agricultural buildings. Apart from the sale of our products, we also offer technical consultation services in the abovementioned area.

Our goal is to adapt the services we provide to the needs of our clients to the maximum degree while delivering the best quality possible. In order to achieve this, we process your personal data extremely carefully and responsibly in accordance with the valid legislation.

What personal data do we process?

As stipulated by the General Data Protection Regulation – GDPR – we always only process the personal data that you provide to us. This data usually includes just your name, surname and email address, and also your company name and job title. In the case of the sale and delivery of goods, your personal data can also include other information such as your address and telephone number.

Why do we process your personal data?

You agree to the processing of your personal data for the following reasons:

  • So that we may conduct the sale and delivery of goods and services to you
  • So that we may process technical and project documentation, or possibly allow technical support staff to answer your questions
  • So that we may send newsletters to you with the latest news from the area of electric heating, product information, current price lists and news from our company, and also send you letters of invitation to conferences, workshops, seminars and other events.
  • So that we may deal with complaints and post-warranty repairs concerning goods which we have supplied to you

For how long and in what way do we process your personal data? 

We process personal data with a clearly defined purpose:

Category of data subjects Purpose of personal data processing Legal basis and processed personal data Processing period
Website visitors To obtain statistics before the anonymization of data, to display adverts for our goods or services The legal basis is one of legitimate interest in the sense of a) the improvement of our services and concentration on what really interests you; b) the offering of similar services or goods to you which correspond to your needs, based on your access to our internet pages. Identification data (name, surname), contact information (email), IP address.

Your personal data can be processed for a period of 3 years for this purpose

The sending of a response to a question asked by a website visitor

The legal basis is the fulfilment of a contract, or your agreement. Identification data (name, surname), contact information (email), IP address, a question asked via a form.

For this purpose, your personal data can be processed until the question from the contact form has been answered, but for a maximum of 30 days or the period for which your agreement with the processing of your data is valid.

Subscribers to news The sending of commercial messages via email

The legal basis is your agreement, which you gave to us when subscribing to our news service. Identification data (name and surname), contact information (email).

For this purpose, personal data can be processed until the withdrawal of consent.


To whom do we make the data accessible?

Personal data can only be accessed by employees of the company that function as personal data administrators if it is necessary for the fulfilment of their work-related duties, and also potentially by processors of data with whom the company has entered into a contract for the processing of data. At present, the scope of the records involved is minimal, and access only occurs for the period of time necessary for the support or servicing of internal systems. In accord with article 28, paragraph 4 of the GDPR, all processors of personal data have at least the same obligation to protect personal data as our company does. A current statement detailing the data on you being held by processors of your personal data will be provided to you at any time on demand. In the case that you provide personal data on application forms or attendance registers for specific events such as conferences, workshops, seminars, webinars, special events, etc., all of the provided data may be supplied to co-hosts or representatives of manufacturers that have contributed to the event as partners. Also, if you provide personal data in requests for product information or test versions, all of the provided data may be supplied to the manufacturer in question.

What are your rights?

As the subject of the data you have all of the rights stated in the legal regulations concerned with the protection of personal data, in particular those rights covered by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. These rights include, for example, the right to access your processed personal data and the right to their correction or deletion, or to the restriction of their processing.

How can you contact us with questions or requests?

Questions and requests can only be accepted from unambiguously identified individuals. Please send your questions and requests to us at the following contact address: Fenix Group a.s., Slezská 2/535, 790 01 Jeseník, email: